Reliable After-Sales Support
Our team provides continuous support to help ensure your indoor playground operates safely and smoothly.
Long-Term Support for Your Playground
Purchasing indoor playground equipment is only the beginning of a long-term partnership. We are committed to providing reliable after-sales support to help our clients maintain stable and safe playground operations.
If any questions arise during operation, our team is available to provide assistance and practical solutions. Our goal is to help ensure your playground equipment continues running smoothly for years to come.
Warranty Coverage
All indoor playground equipment from Hooplo comes with a 1-year quality warranty. During the warranty period, we provide free replacement parts for non-human damage.
Warranty covers:
- Steel structure frame
- Plastic slides and molded components
- Climbing structures and play panels
- Soft play obstacles and padding materials
- Basic structural connectors and fittings
If any quality issue occurs during the warranty period, simply send us photos or videos and our team will quickly arrange the appropriate solution.
Wearable Parts & Spare Parts Support
Some components are considered wearable parts due to frequent use. These parts are not covered under the warranty but we always provide long-term support.
Common wearable parts include:
- Foam padding and soft covers
- Netting and ropes
- Decorative elements and soft obstacles
- Protective mats and padding surfaces
If these parts need replacement, we can supply them at factory cost to help you maintain the playground and keep it operating safely.
Technical Support
Our after-sales team provides continuous technical support to help your playground run smoothly.
Support includes:
- Remote installation guidance if needed
- Operation and maintenance advice
- Troubleshooting assistance
- Spare parts recommendations
- Long-term equipment maintenance guidance
Even after the warranty period, our team is always ready to help ensure your indoor playground continues operating safely and efficiently.
Need After-Sales Support for Your Playground?
Our team is always ready to assist you with technical support, spare parts, and after-sales service.
Contact us to learn more about how we support our clients after project delivery.