Frequently Asked Questions
Everything you need to know before starting your indoor playground project.
Indoor Playground Products
What equipment is usually included in your indoor playground?
Our Indoor playgrounds typically include equipment such as slides, ball pools, climbing structures, tunnels, obstacle courses, trampolines, interactive games, and soft play areas. The exact combination depends on the available space, target age group, and the chosen theme.
Can the indoor playground be fully customized?
Yes. Indoor playgrounds are usually fully customized based on your venue size, ceiling height, target customers, and budget. Our design team can create a layout that fits your space and business goals.
What age groups are your indoor playgrounds suitable for?
Most indoor playgrounds are designed for children aged 3 to 12 years old, but the equipment can also include dedicated toddler areas for younger children and more challenging elements for older kids.
What materials are used in your playground equipment?
Indoor playground equipment is typically made from galvanized steel pipes, durable plastic parts, high-density foam padding, and PVC coverings. These materials ensure safety, durability, and easy maintenance.
Do you offer themed indoor playground designs?
Yes. Many indoor playgrounds are built with themes such as jungle, ocean, space, candy, castle, or forest. Themed designs help create a unique atmosphere and attract more visitors.
Design & Customization
Do you provide free indoor playground design?
Yes. We provide free design services after receiving basic information about your venue, such as floor size, ceiling height, columns, entrances, and any specific requirements.
What information do you need to create a playground design?
We usually need the floor plan or dimensions of the venue, ceiling height, location of columns or obstacles, entrance position, and preferred theme or budget range. With this information, our designers can create a suitable layout.
How long does it take to complete a design proposal?
A preliminary design is usually completed within 1–3 working days, depending on the complexity of the project.
Can the design be modified after it is created?
Yes. The design can be adjusted according to your feedback until it meets your expectations and fits your venue perfectly.
Will the design include a 3D layout of the playground?
Yes. The proposal usually includes a 3D visual layout so you can clearly understand how the playground will look after installation.
Pricing & Payment
How much does an indoor playground cost?
The cost depends on several factors, including size, equipment selection, design complexity, and customization requirements. Small playgrounds may start from a few thousand dollars, while larger projects can be significantly higher.
What factors affect the price of an indoor playground?
The main factors include playground size, equipment types, customization level, theme design, and additional features such as trampolines or climbing walls.
What payment methods do you accept?
We commonly accept bank transfer (T/T) and other international payment methods depending on the project and agreement.
What is the typical payment schedule?
A common payment structure is a deposit before production and the remaining balance before shipment, though the exact terms can be discussed based on the project.
Production & Manufacturing
How long does production take after placing an order?
Production usually takes 15–30 days, depending on the size and complexity of the playground.
How do you ensure the quality of your playground equipment?
Quality is ensured through strict material selection, professional manufacturing processes, and thorough quality inspections before shipment.
Can customers get updates during production?
Yes. We can provide production updates, photos, or videos to keep you informed about the progress of your order.
Do your products meet international safety standards?
Our playground equipment is designed and manufactured according to relevant international safety standards and industry best practices.
Shipping & Delivery
Do you arrange international shipping for the equipment?
Yes. We can assist with international shipping arrangements and work with reliable logistics partners to deliver the equipment to your destination.
Which shipping methods are available?
Depending on your location and urgency, shipping options may include sea freight, air freight, or land transportation.
How long does delivery usually take?
Delivery time varies by destination, but sea freight usually takes about 20–40 days after shipment.
What documents will you provide for customs clearance?
We normally provide documents such as commercial invoice, packing list, and bill of lading to help with customs clearance.
Indoor Playground Installation
Do you provide installation guidance?
Yes. We provide detailed installation manuals, videos, and remote technical support to help guide the installation process.
Can customers install the playground by themselves?
Yes. Many customers install the playground with their own team by following the installation instructions and guidance we provide.
Do you send engineers to assist with installation?
If needed, we can arrange experienced engineers to assist with on-site installation, depending on the project and location.
If you send an engineer to our site to guide the installation, how are the fees charged?
The customer needs to cover the engineer’s round-trip airfare and accommodation. In addition, a service fee of USD 100–150 per person per day will be charged during the installation period.
How long does installation usually take?
Installation time depends on the project size, but most playgrounds can be installed within several days to about two weeks.
After-Sales Service
What warranty do you provide for indoor playground equipment?
We typically provide a one-year warranty for indoor playground equipment under normal use conditions.
What should we do if some parts are damaged during use?
If any parts are damaged, please contact our team. We will help identify the issue and provide replacement parts if necessary.
Do you provide spare parts for replacement?
Yes. Spare parts can be supplied when needed to ensure the playground continues to operate safely.
Can you help repair the equipment if it has problems after the warranty period?
Yes. We continue to provide technical support even after the warranty period. If any issues occur, our team will help diagnose the problem and offer repair guidance. If replacement parts are required, we can supply them at a reasonable cost.
How can we contact you for after-sales support?
You can contact us through email, WhatsApp, or the contact form on our website, and our team will respond as soon as possible.
Still Have Questions?
If you can’t find the answer you’re looking for, feel free to contact our team. We are always happy to help you plan and build your indoor playground.